Omnichannel inbox
- Conversations from the different channels gathered in a single inbox.
- A central record for each person with their details, history and tags.
- Custom fields and tagging to segment without leaving the record.
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FORMarketing and customer service teams
JR2 MKT
Omnichannel inbox, campaigns and sales pipeline with AI assistants.
Channels being activated · they run in simulated mode until each provider is connected
A marketing and customer service panel that brings conversations from every channel into a single inbox, segments the client base and automates campaigns, with GDPR and e-commerce law compliance always on.
- Omnichannel inbox
- SmartLists
- AI bots
- GDPR
01What it does
SmartLists and campaigns
- SmartLists: you define who you want to reach with conditions over the client base.
- Campaigns over those lists, with reusable templates.
- Measurement of sends, opens and clicks.
Sales pipeline
- A sales board with opportunities organised by stage, from first contact to close.
- Value at stake and revenue forecast at a glance.
- Activities and tasks attached to each opportunity.
Capture and routing
- Forms to capture leads from the web.
- Trigger links to measure clicks on the links you send.
- Routing: who receives each conversation and with what priority.
AI bots and reputation
- An assistant that reads incoming messages and proposes or provides an answer.
- Reputation and review tracking.
Compliance
- GDPR and e-commerce law compliance permanently on, not as an option.
- Management of commercial opt-outs.
- Single sign-on with JR2 OS, or its own login with two-factor authentication and lockout after failed attempts.
02Why it is different
Why JR2 MKT
- GDPR compliance is not a module you buy separately: it is active from the first send.
- It shares identity and client base with JR2 OS, so marketing and sales see the same record.
- SmartLists work on live CRM data, not on exported lists that go stale.
Need something like this, but for your own work?
Any of these platforms is the starting point for a bespoke solution. Tell us how you operate and we will tell you which part is already built and which part we would have to raise.
Request a demo